Being the best is no accident. It takes a commitment to exceeding clients' expectations and a willingness to go above and beyond the competitors. At Housekeeping Specialists, dedication to the "standard of excellence" ensures the best service possible. This means that providing clients with much more than a simple house cleaning.
I set the standard pretty high. To be entrusted with a client's home is truly an honor. We're really creating order and a sense of peace for our clients in this chaotic, busy world. We do make a powerful contribution to these households. Realizing this helps keep us the best.
Of course, setting out to be the best is a lofty goal. It takes the right kind of person to meet this challenge, which is why Housekeeping Specialists is selective in its hiring process. A good housekeeper must be open to a process of continuous learning and be willing to get out of his or her comfort zone. Excellent housekeepers constantly challenge themselves to make a room look its very best -- every client, every time.
Lisa, one of our Team Leaders and Master Housekeepers, finds that the Housekeeping Specialists staff is up to the challenge. "We have people who really care about making a difference," she explains. "They give one thousand percent. That's what makes our company different."
In addition to the right employees, Housekeeping Specialists also provides its staff with training that goes far beyond the basics. Advanced training ensures that employees are constantly achieving new skills and finding new ways to strive for the standard of excellence.
Additionally, the cleaning system used by Housekeeping Specialists ensures that a quality job will be done thoroughly and efficiently, saving the client time, money and worry.
Everything works better with a system. It's a methodical, systematic way of approaching a house and room for efficiency, quality and gratification.
"The system is foolproof," Lisa adds. "It just makes sense. Once you understand the system and use it, there's a flow to the appointment. There's no hesitation or question as to what we're doing."
The most important aspect of the job, however, is the relationship built with clients. Housekeeping Specialists is devoted to having a loyal service relationship with its clients, which sets it apart from so many other cleaning services.
Having a service relationship with the client elevates what we do from just cleaning a house. You really want to develop a respectful, trusting, give-and-take relationship with them. If you don't have that, it doesn't last.
Housekeeping Specialists is focused on more than just creating a clean home. It's getting to know a client and learning what pleases them and building a relationship. If you have that, you have clients for five or ten years and beyond.
